Frequently Asked Questions
Everything you need to know about your Jones Bootmaker experience.
What is your standard delivery timeframe?
Standard UK delivery typically takes 3-5 working days. We also offer Next Day Delivery for orders placed before 4pm Monday through Friday.
How do I return a pair of shoes that doesn't fit?
We offer a 30-day return policy. You can return your unworn items via our online portal using a courier drop-off point or by visiting any Jones Bootmaker retail store.
Are your shoes made from genuine leather?
Yes, we pride ourselves on using high-quality, ethically sourced genuine leather and suede for the majority of our collections to ensure durability and comfort.
How should I care for my new leather boots?
To prolong the life of your footwear, we recommend using a protective spray before first wear and applying a high-quality cream or wax polish regularly to keep the leather supple.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for buy-now-pay-later convenience.